Refund policy

Returns & Refunds

We want you to feel confident when purchasing from Ellamental Expressions.

Eligible items may be returned within 14 days of delivery. Items must be unused, unaltered, and returned in the same condition in which they were received, including original packaging where applicable.

Before sending any return, please contact us at messageme@ellamentalexpressions.com for return authorization and instructions. Returns sent without prior authorization may not be accepted.

Unless the item arrived damaged, incorrect, or materially different from its description, the customer is responsible for return shipping costs. Original shipping charges, freight charges, white-glove delivery fees, customs fees, and similar delivery costs are non-refundable unless required by law.

Once an approved return is received and inspected, we will notify you of the refund status. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the refund.

Natural Materials

Crystals and mineral specimens are natural materials. Variations in color, inclusions, surface texture, shape, crystal formation, and other natural characteristics are not considered defects.

Products identified as an Exact Specimen show the actual piece being purchased. Products identified as representative items may naturally vary from photographs.

Final Sale and Special Items

Certain oversized, freight-delivered, custom, special-order, one-of-a-kind, or statement pieces may be designated Final Sale on the product page. Final Sale items cannot be returned for preference or change of mind, except where the item arrives damaged, is materially misdescribed, or applicable law requires otherwise.

Damaged Items

Please inspect your order promptly upon arrival. Contact us within 48 hours if an item arrives damaged and include photographs of the product, packaging, shipping label, and any visible damage.

For freight deliveries, inspect the shipment before signing the delivery receipt whenever possible. Any visible damage should be noted on the carrier’s delivery receipt.

Cancellations

Orders may be cancelled only before fulfillment has begun. Contact us as soon as possible if you need to request a cancellation. Once an order has entered fulfillment, shipped, been specially sourced, or had freight service arranged, cancellation may no longer be possible.

Questions about returns may be sent to messageme@ellamentalexpressions.com.